The future of email
Despite the numbers being suspect (see Return Path's post here for a good look at why); the following chart from Morgan Stanley got me thinking. As a result, I just…
A 2.5 year old playing with an iPad
It is always interesting to see people playing with new technology - young or old! httpv://www.youtube.com/watch?v=pT4EbM7dCMs&feature=player_embedded
Customer service is a key strategic initiative
Companies today have to place customer service at the centre of everything they do. I spoke briefly about this at my TFM presentation this year, "Marketing 3.0 Push and Pull…