Now let me make something very clear – for the last 4 years if you asked me to recommend a provider I would have said go with Pipex – their customer service and pricing was always reasonable and i rarely had problems with them. I would still recommend them today for anyone looking for adsl..
So on to the point of the post.. can you believe that Pipex did not know that a line had been suspended by BT? They were all very helpful and everything but as far as they were concerned broadband should be working fine.. it wasn’t till BT were called that anyone realised the phone line itself had been suspended. It sounded to me like something that was not specific to Pipex – I wonder if this is the case?
Anyhow, obviously plugging in a phone line showed that the line was dead in any case but still.. if it had happened to me, I wouldn’t have been able to test the phone line – i dont have a landline phone!