Customer service is a key strategic initiative
Companies today have to place customer service at the centre of everything they do. I spoke briefly about this at my TFM presentation this year, "Marketing 3.0 Push and Pull…
Bill Gates offers the world a physics lesson
Bill Gates hasn't sat back after leaving Microsoft, working on a vast array of wildly different things. There is a great interview one year on with him looking at some…
Apple making a bold move to sideline Microsoft in UK
O2 just announced the tarrifs for the Apple iPhone and it is pretty stunning - £99 for the 8GB version on a £30/month tarrif, free on the £45/month one. It…